► How does the TryCall service work?
TryCall is completely automated where you can send SMS and Voicemail messages to your clients or customers on your preferred schedules. TryCall is simple and very easy to use, just record your voice and schedule a campaign to be sent. You can send a campaign message to a hundred or even a thousand contacts and let the impossible happen!
► What is the difference between not sent calls and passed calls?
Not sent are failed calls and Passed calls are successful ones.
Not sent can either mean the phone is busy, no answer and most commonly no voicemail. It will appear on the TryCall reports the reason why the delivery has failed.
► What is " Enable Send SMS" to Not Sent Calls? and " Enable Send SMS "to Passed Calls
When you are creating a voicemail campaign, if the voicemail failed to reach your customers inbox, you can send an SMS as a follow-up by enabling SMS to not sent calls. Enabling SMS to passed calls will be sent to those people that successfully received your voicemail.
► If I leave a voice message of 30 seconds, but the recipient does not have voice mail box what happens to the message?
It will be a failed call and you won't be charged for the failed calls. You can set up to send SMS to these failed calls as a follow-up. The system will automatically detect this for you and send your predefined SMS automatically.
► Can I downgrade or upgrade my plan?
Yes you can downgrade or upgrade your plan and the changes will take effect on your next renewal. You can do this via your account settings > change plan.
► What type of recording formats can we use in Trycall?
You can upload .wav or .mp3 files to the system as a recording (we recommend using the recording via the mobile phone option for best sound quality).
► When will my credits expire?
Your credits expire after 12 months of the first billing date. ie, If your credits were added in the month of January that batch of credits will be expired in April. What ever balanced credit you have for that month will be carried over to the next month and will be used up first than the recent ones that are added for that month.
► How many caller ID's can I have?
You have a limit of two Caller ID's to register for free with Medium and Large Plans. Small Plan only have a maximum of one Caller ID. Additional caller ID's can be added at 5$ per month addition to your current monthly charges.
► What caller ID can I use for creating the campaigns?
You can use mobile and landline number but you have to verify the number first before you can use it. If you would like to verify a number other than a mobile phone please send an email to [email protected] or chat with us online. Toll Free Numbers are currently not allowed to be used as caller ID (e.g 1800 & 1300 numbers).
► Can I hide my caller ID when I create a campaign?
Yes, you can hide your contact number as private ID when you are creating Voicemail campaign but you cannot hide your caller ID When you are conducting an SMS campaign in accordance to the spam act of 2003.
► Do we need to buy credit each month or it automatically applies?
Credit will automatically be added to your account every month.
According to your account plan type. The unused portion of this credit will expire after twelve months. You can also top up and buy credit through your panel if more credits are needed.
►How do you charge for calls and SMS?
Unused credits roll over for 12 months and expire on the 13th billing cycle.
It will cost 1 credit for an SMS with a limit of 134 characters, you can even add more characters but we charge an extra 1 credit for another 134 characters, 2 credits with the voice mail with the limit of 30 seconds.
► How can I update my credit card details.?
After logging in to your TryCall account, click My Account> Billing section where you can update your billing information.
►Can I schedule campaigns any time of the day?
You can schedule your campaigns to execute anytime but by default, campaigns can only run between the hours of 9:00am to 8:00pm your local time due to SPAM regulations 2003.
► Are you Integrated with any applications?
TryCall can be integrated with your favourite applications like Google Applications, CRM applications, Databases, Zapier, Email and more. Reach out to us via chat today to find out if we integrate with your systems.
► Is there a way I can track my account's activity history? (uploaded contacts, renamed groups or deleted contacts)
No. The only thing being tracked at this stage are the campaigns pending and completed. This is already in the pipeline pending to be developed, watch our monthly update releases for this feature (Current status from Development team - you can now see usage of sub users from account access page).
► How will I know which CRM works with your system?
TryCall integrates to over 1000 systems/applications via Zapier. To check if your current CRM or applications are compatible with Zapier. Please visit their supported apps page.
At this stage we are also Integrating Directly with Mercury CRM.
This page will appear and you can search for the CRM and the systems we integrate with.
► Why is there a 2 second delay on the voicemail when there is none on my recording?
The TryCall system is using a Voicemail Detection technology and would cause that 2 second pause on the voicemail. You can try Broadcast and Broadcast transfer voice campaign to avoid this since they don't use voicemail detection and automatically plays the recording as soon as the recipient answers the call.
► Can I add landline numbers under "Register a Number" and use it to send campaigns? Yes, you can. We just need to verify the number you added. You may contact us through chat or email in case you need help with the verification since landlines can't receive verification code. We will need to call your landline to verify this number is yours.
► Are you available 24/7?
Phone support is available from 8 AM till 5 PM Mondays through to Sundays for phone. Chat and email support are available 24/7. You can also access our support knowledge base page @ help.trycall.com.au.
► I just recorded a message but I cannot find where it is saved?
You will need to hit the refresh button in the right hand corner to show your most recent recording.
► How do you search contacts to find a single one without scrolling through pages?
To easily search for individual contacts you can use the search box located in the example image below. You can search via first name, last name, phone number etc.
You can also do the same thing with campaigns.
► How can we delete campaigns that have run?
We can delete campaigns if the status is still pending. But if it has been completed, you can only archive it completed campaigns (campaigns will auto archive after 3 months).
► Do you have a free trial program?
We actually don't have a free trial but we are running promotions that offer discount for the first month subscription. TryCall does not permit Users to use the TryCall Service on a free trial basis. We do however provide a full refund of credits if you are not happy with our services within the first month of signing up for an account.
► Do you have easy access knowledge base on how to use TryCall?
Yes we have. Please see the image below to locate the Help and Tutorials knowledge base from the Dashboard page.
You will then be sent to this page: http://help.trycall.com.au/
► How do I delete a caller ID?
Under "Register Number, on your selected caller ID, under action, click on the "X" button. You can also click on the pen icon to edit the number nickname.
► How can I change my current plan?
Go to "My Account" section and click on "Billing", Click the Plan Tan and on the right you will see the option to change plan. Select from the drop-down the plan you want and click the button to change plans. Changes will take effect on the next billing cycle.
If you have any questions not included here, please reach out to us via the in-app messenger or give us a call 1300 879 225.
